What is an order confirmation? 
An order confirmation is one of the basic documents that apply in logistics. It is a written confirmation from the freight forwarder that he has all the necessary data and information, and that the terms of the contract are following the will of both parties. The order confirmation is an extremely important document that also informs the other party about the acceptance of its shipment and further transfer of responsibility for its condition to the forwarder. This type of document can be found not only in logistics but also in e-commerce. 

Order as a basis for information flow
The order confirmation is also a piece of concrete information for both parties about the final decisions made regarding the agreement within the transport service. This type of document should contain information about the cargo taken up, its exact parameters, and the price for the execution of the shipping service. Generating an order confirmation to the customer is also a sign that the forwarder is already prepared to take the cargo and initiates the necessary procedures and starts preparing the goods for shipment.

Creating good order confirmations
The order confirmation is a very important document and therefore it is important to create good and proven templates that will be clear enough for the customer and the forwarder. A well-designed order confirmation as a tangible document improves the relationship with the customer considerably and also gives an immediate insight into the previously made decisions in case there are ambiguities or problems related to the shipment of goods. 

Bilateral relations in freight forwarding
When more and more contracts in forwarding transport are concluded through logistics platforms and forms placed on websites, it is important from the point of view of the customer-service provider relationship to create good documents confirming the execution of the forwarding service. Therefore, the order confirmation should be a well-designed document that informs in writing about all terms, condition and quantity of the cargo undertaken by the forwarder.